PRIVACY POLICY

Effective Date: 30 Oct, 2026

1. Who We Are

This website is operated by [Legal Entity], trading as Sticker Graphi (“we”, “us”, “our”). Our address is [Business Address]. You can reach us at support@stickergraphi.com or [Phone].

This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us, how we use it, who we share it with, and the choices you have. By using our website, you agree to this Policy.

2. Information We Collect

Information you give us

Contact details: your name, email address, phone number, and billing and shipping addresses.
Account details: your username, password, order history, saved artwork, and saved order details (used to make reordering easy) if you create an account.
Tax exemption documents: if you upload a tax certificate in your account, we collect the certificate and the details on it so we can apply the correct tax treatment.
Order information: the products you choose, quantities, sizes, materials, and delivery instructions.
Artwork and design files: logos, images, text, and any other content you upload for printing.
Payment information: your payment method details. Card details are entered directly with our payment processor. We do not store your full card number.
Communications: messages, reviews, feedback, and support requests you send us, including chat conversations, emails, and product requests.
Programs and applications: details you provide when requesting a sample pack, referring a friend, or applying for a job with us. If you refer a friend, you confirm they are happy for you to share their contact details with us.

Information collected automatically

Device and browser type, IP address, pages viewed, time spent, referring website, and general location (city or country level).
Data collected through cookies and similar technologies (see Section 6).

Information from third parties

Payment processors, shipping carriers, and analytics or advertising partners may give us limited information, such as payment confirmation, delivery status, or aggregated usage statistics.

3. How We Use Your Information

We use your information to:

Process, print, ship, and support your orders, including sending order confirmations, proofs, and delivery updates.
Manage your account and respond to your questions.
Verify payments and prevent fraud or misuse of the website.
Send marketing emails, promotions, and discount codes, but only if you have opted in. You can unsubscribe at any time.
Show you relevant advertising and measure how our ads perform.
Improve our website, products, and customer service.
Comply with legal obligations and enforce our Terms & Conditions.

4. Email Marketing

Placing an order does not automatically add you to our newsletter. When you join through a sign-up form (for example, for a first-order discount), we ask you to tick a box agreeing to receive a few marketing emails a month. We only send marketing emails to people who have signed up or agreed to receive them. Every marketing email includes an “unsubscribe” link, and you can also opt out from your account page or by emailing support@stickergraphi.com. We will still send you essential messages about your orders.

5. Who We Share Information With

We do not sell your personal information. We share it only where needed:

Service providers who help us run the business, such as payment processors, printers, shipping carriers, hosting providers, email platforms, and analytics tools. They may only use your information to perform services for us.
Advertising partners, where cookies are used for remarketing (see Section 6).
Review platforms, if you choose to leave a review through a service such as Trustpilot or Google Customer Reviews. We may send your name, email address, and order details to the review platform so it can invite you to review us. In that case the platform may receive details of your transaction.
Authorities or legal advisers, if required by law, court order, or to protect our rights, safety, or property, or to investigate fraud or unlawful activity.
A buyer or successor, if our business is sold or merged, in which case this Policy will continue to protect your information.

6. Cookies and Online Advertising

We use cookies and similar tools to keep the site working, remember your preferences and cart, understand how visitors use the site, and show relevant ads.

For full details, see our Cookie Policy (Part 3 below).

Remarketing: We may use Google Ads remarketing and similar third-party services. These place a cookie on your browser so that ads about our products can be shown to you on other websites after you visit ours. These cookies do not tell us who you are. We do not use sensitive personal information to build remarketing lists.

Your choices:

Change your browser settings to block or delete cookies (some parts of the site may stop working properly).
Opt out of personalised Google ads through Google’s Ads Settings.
Opt out of many third-party advertising cookies through the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info).
Contact us at support@stickergraphi.com with any questions.

7. Your Artwork and Printed Orders

We use the artwork you upload only to produce and deliver your order and to provide our services. We will not use your artwork or finished products in our marketing, portfolio, or as samples without asking you first and getting your agreement. [If you prefer the “automatic permission” approach used by some printers, replace this paragraph, but note that it is less customer-friendly.]

8. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this Policy, including completing orders, handling returns, keeping tax and accounting records, resolving disputes, and meeting legal requirements. When information is no longer needed, we delete or anonymise it. Backup copies may remain for a limited period before being overwritten.

9. How We Protect Your Information

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) pages, encryption of sensitive data, restricted staff access, and trusted payment providers. No online system is completely secure, so we cannot guarantee absolute security. Please choose a strong password and keep it confidential.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete or deactivate your personal information, subject to legal record-keeping requirements.
Object to or restrict certain uses of your information.
Withdraw consent for marketing at any time.

To make a request, email support@stickergraphi.com. We may need to verify your identity first, and we will respond within a reasonable time (and within any period set by applicable law).

11. Children’s Privacy

Our website is intended for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

12. Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the website after changes means you accept the updated Policy.

14. Contact Us

Privacy questions or requests: Mail: support@stickergraphi.com ·